Privacy Policy | Debt Step Change Global

1. Who We Are

Debt Step Change Global operates the website debtstepchangeglobal.com. We are a referral service — we are not a lender, debt solution provider, charity, or government organisation.

2. Data We Collect

We collect information you provide through our contact forms and eligibility checks, including your name, phone number, email address, and information about your financial circumstances. We also collect standard website analytics data.

3. How We Use Your Data

To assess which debt solutions you may be eligible for
To connect you with suitable, authorised UK debt solution providers
To respond to your enquiries
To improve our website and services

4. Sharing Your Data

We share your information with authorised and FCA-regulated UK debt solution providers for the purpose of providing you with debt advice and solutions. We do not sell your data to third parties for unrelated marketing purposes.

5. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data. To exercise these rights, contact us via the form on our Contact page.

6. Cookies

We use essential cookies for website functionality and analytics cookies (Google Analytics, Microsoft Clarity) to improve our service.

7. Contact

For data protection queries, please use our Contact page.

Common Questions

In some cases, structured solutions such as an IVA or DRO may reduce the amount you repay depending on your circumstances. Eligibility depends on income, assets, and total debt. Our free check helps determine what may apply to your situation.

Most debt solutions will impact your credit file. However, if you are already struggling with repayments, your credit score may already be affected. Many people find the long-term relief of resolving debt outweighs the short-term credit impact.

Ignoring debt can lead to increased charges, legal action, County Court Judgements (CCJs), and further financial pressure. Taking action early gives you more options and typically leads to better outcomes.

No. We are an independent introducer service. We are not affiliated with any government body or charity. We connect individuals with FCA-authorised debt solution providers.